FAQ

Can I cancel my order?

SKBC cannot make any changes after you have placed your order. All cancellation requests will be reviewed as soon as possible, and if the order has not been submitted to our warehouse then we will process your cancellation if possible.

All emails regarding cancellations must be titled ‘Cancel Order’ in the Subject field of the email. Please include your full name and order number in the body of the email. Please email shop@sunkissedbychrisnewyork.com

Cancellations not titled in this manner will not be refunded.

Can I change my address?

As we process and ship all orders as soon as possible, we do not accept any address changes after your order has been placed. All address change requests will be reviewed as soon as possible, and if the order has not been submitted to our warehouse then we will process your cancellation if possible.
All emails regarding change of address must be titled ‘Change of Address’ in the Subject field of the email. Please include your full name, order number and corrected shipping address in the body of the email, and we will do our very best to update your details for you before your order shipped.
Address change emails not titled in this manner will not be processed.

What if my order is held by local customs?

If your order is held in customs, it is the responsibility of the buyer/customer to contact their local customs and organize for their order to clear customs. SKBC is not liable to contact customs officials, or refund any orders which are refused by local customs and returned to SKBC. SKBC provides all necessary documents to clear customs with each order. 

Can I add/remove product or change the shipping method?

Once the order has been submitted we cannot amend the type of shipping or change / add products to your order.

Can I use a P.O BOX in my shipping address?

If you choose a courier service to ship your order your shipping address must be a street address and must contain a mobile phone number so the courier can call you if they need for delivery confirmation. If your order is shipped with regular mail shipping, then it is ok to use a P.O box in your address.

English language:

All order details need to be placed in English language only. Please note, any orders not placed in the English language may not print address labels correctly and thus, will not arrive to your shipping address.